StoxPlay
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Technical Support

Troubleshooting app issues, score problems, and more.

App not loading or crashing

How to fix app launch failures and frequent crashes on Android.

Beginner3 min read

Most app loading issues are resolved by clearing cache, updating the app, or reinstalling. If the problem persists after these steps, our support team can help investigate device-specific issues.

Key Points
  • Clear app cache and data in phone settings
  • Ensure app is updated to latest version
  • Minimum Android 8.0 required
  • Check available storage (needs 100MB+ free)
  • Stable internet connection required (4G/WiFi)
  • Force-close and reopen usually fixes crashes
Steps
  1. 1
    Force-close the StoxPlay app
  2. 2
    Clear cache in Settings → Apps → StoxPlay → Clear Cache
  3. 3
    Check for app updates in the Play Store
  4. 4
    Restart your device
  5. 5
    Reinstall app if issue persists
  6. 6
    Contact support with device model and OS version if unresolved

Scores not updating as expected

Troubleshooting delayed or frozen score updates during contests.

Beginner3 min read

Score updates in StoxPlay are based on delayed market data. If scores appear frozen, check your connection, pull to refresh, or wait a few minutes as market data can have inherent delays.

Key Points
  • Scores update with delayed market data
  • Pull-to-refresh updates scores manually
  • Market circuit-hits may freeze certain stock scores
  • Background refresh must be enabled
  • Scores finalized after market close
  • Switch between WiFi and mobile data if stuck
Steps
  1. 1
    Check your internet connection is active
  2. 2
    Pull down on contest screen to force refresh
  3. 3
    Switch from WiFi to mobile data or vice versa
  4. 4
    Check if market is under a circuit-breaker pause
  5. 5
    Enable background app refresh in phone settings
  6. 6
    Reinstall app if scores are stuck persistently

Login and OTP issues

Troubleshooting problems with logging in or receiving OTP messages.

Beginner3 min read

OTP delivery issues are usually caused by poor mobile signal, do-not-disturb mode, or SMS filters. If you haven't received an OTP within 60 seconds, request a resend.

Key Points
  • OTP expires after 10 minutes
  • Request resend after 60 seconds wait
  • Check spam/junk for email OTPs
  • Ensure DND is not blocking transactional SMS
  • Network congestion can delay OTPs by minutes
  • Registered number must be active and reachable
Steps
  1. 1
    Wait 60 seconds before requesting resend OTP
  2. 2
    Ensure registered phone has active network
  3. 3
    Check if DND is blocking transactional SMS
  4. 4
    Add StoxPlay sender to allowed list in phone settings
  5. 5
    Try voice OTP option if available
  6. 6
    Contact support to update phone number if no longer accessible

Contest results or score discrepancies

What to do if your contest result or score seems incorrect.

Intermediate3 min read

Contest results are finalized based on official market closing data and are fully automated. If you believe there is an error, raise a dispute within 48 hours of result declaration with specific details.

Key Points
  • All scoring is fully automated
  • Results based on official market closing data
  • Dispute window: 48 hours from result
  • Screenshot your scores as evidence
  • Support team reviews within 24 hours
  • Verified discrepancies corrected with compensation
Steps
  1. 1
    Screenshot your contest result and score breakdown
  2. 2
    Note the contest name, date, and disputed amount
  3. 3
    Go to Contest → More → Report Issue
  4. 4
    Or email support@stoxplay.in with screenshots
  5. 5
    Include contest ID and specific discrepancy details
  6. 6
    Support team will review and respond within 24 hours

App performance and battery issues

Optimizing StoxPlay for smooth performance on your Android device.

Beginner2 min read

If StoxPlay is draining battery or lagging, background restrictions or low storage may be the cause. A few settings adjustments can significantly improve performance.

Key Points
  • Disable battery saver during active contests
  • Allow background data for StoxPlay
  • Close unused background apps
  • Keep 500MB+ free storage
  • Reduce screen brightness for battery savings
  • Update Android system software regularly
Steps
  1. 1
    Go to Settings → Battery → Allow StoxPlay in background
  2. 2
    Settings → Apps → StoxPlay → Disable battery optimization
  3. 3
    Free up storage by clearing unused apps or files
  4. 4
    Restart device before joining important contests
  5. 5
    Keep app updated for latest performance improvements
  6. 6
    Contact support if lag persists after all steps

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