StoxPlay
Help CenterSafety & Security

Safety & Security

Account security, fraud prevention, and data privacy guidance.

How to secure your StoxPlay account

Best practices for keeping your account safe.

Beginner4 min read

Your StoxPlay account security is critical. Enable 2FA, use a strong unique password, and never share your OTP or login credentials with anyone.

Key Points
  • Enable Two-Factor Authentication (2FA)
  • Use a strong, unique password
  • Never share OTP with anyone
  • Log out from shared devices
  • Monitor login activity regularly
  • Keep registered mobile number updated
Steps
  1. 1
    Enable 2FA in Profile → Security Settings
  2. 2
    Set a 12+ character password with mixed characters
  3. 3
    Never enter OTP on calls claiming to be StoxPlay
  4. 4
    Review active sessions in Security → Devices
  5. 5
    Enable login notifications
  6. 6
    Contact support immediately if suspicious activity detected

Recognizing and avoiding fraud

How to identify scams targeting StoxPlay users and what to do.

Beginner4 min read

Fraudsters sometimes impersonate StoxPlay support or claim you've won prizes to steal login credentials. StoxPlay will NEVER ask for your password or OTP via phone or external links.

Key Points
  • StoxPlay never asks for OTP via phone
  • We never request passwords over email
  • No third-party guaranteed win services are real
  • Official support only at support@stoxplay.in
  • Beware of fake StoxPlay apps on unofficial stores
  • Report suspicious contacts to us immediately
Steps
  1. 1
    Ignore calls asking for OTP or passwords
  2. 2
    Verify any suspicious email by contacting support
  3. 3
    Download app only from official sources
  4. 4
    Do not click unverified links claiming StoxPlay prizes
  5. 5
    Report fraud attempts to support@stoxplay.in
  6. 6
    Change password immediately if you suspect compromise

Reporting a compromised account

What to do if you suspect your StoxPlay account has been accessed by someone else.

Beginner3 min read

If you notice unauthorized logins or cannot access your account, act immediately. Our security team responds to account compromise reports within 1 hour.

Key Points
  • Act immediately if you spot unauthorized access
  • Change password from any secure device
  • All sessions can be revoked from security settings
  • Support team responds to compromise reports in 1 hour
  • Your account can be frozen for protection
  • All access logs are maintained for investigation
Steps
  1. 1
    Change password immediately if you still have access
  2. 2
    Go to Security → Log Out All Devices
  3. 3
    Contact support at support@stoxplay.in urgently
  4. 4
    Include your registered email and phone in the report
  5. 5
    Support will freeze account if needed
  6. 6
    Complete identity verification to restore access

Data privacy and what we collect

Understanding how StoxPlay handles your personal information.

Beginner3 min read

StoxPlay collects only the information needed to provide the service: your name, email, mobile number, and date of birth. We never sell your data. See our Privacy Policy for full details.

Key Points
  • We collect: name, email, mobile number, date of birth
  • Data encrypted in transit and at rest
  • We do not sell personal data to third parties
  • No financial documents or government IDs collected
  • You can request data export or deletion
  • Contact support@stoxplay.in for privacy queries
Steps
  1. 1
    Read our full Privacy Policy at stoxplay.in/privacy
  2. 2
    Request data export via Profile → Privacy → Export Data
  3. 3
    Request account deletion via Profile → Privacy → Delete Account
  4. 4
    For data queries, email support@stoxplay.in
  5. 5
    All requests processed within 30 days

Still Need Help?

Our support team responds within 4 hours.

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